Shopping with YourGift

Are your products genuine?

Yes. YourGift sells genuine Jellycat products sourced from trusted suppliers. If you have questions about a particular item, email info@yourgift.au before purchasing. YourGift is an independent retailer. Brand names identify the products offered and do not imply that we are an official or authorised retailer of those brands.

Are all products in Sydney?

No. We use stock held in Sydney and at our other Australian stock locations, as well as overseas sourcing or fulfilment. Availability to order does not necessarily mean an item is ready for immediate local dispatch. Contact us for the availability and expected timing of a particular item.

Do you ship outside Australia?

Yes. International standard shipping is AUD $20 per order to the countries and regions available at checkout, with an estimated total delivery time of 7–12 business days. We cover taxes and import duties for those destinations; if a carrier asks you to pay import tax or duty, please contact us before paying.

How long will delivery take, and what does it cost?

All orders delivered within Australia receive free standard shipping with no minimum spend. Items in stock in Sydney are dispatched within 24 hours of payment on business days (Monday to Friday, excluding public holidays). Items shipped from overseas to Australian addresses have an estimated total delivery time of 5–12 business days. International orders have an estimated total delivery time of 7–12 business days. Express (AUD $15) is available only within Australia for eligible items in stock in Australia. Any additional sourcing or replenishment time is confirmed separately. Product-specific estimates apply where stated. Delivery estimates are not guaranteed arrival dates. If you need a gift by a particular date, contact us before ordering. See our Shipping Policy for details.

Do your prices include GST?

Yes. Prices for orders delivered within Australia include GST. Prices are shown in Australian dollars.

How do I track my order?

Use the tracking link in your dispatch email. If you do not have tracking details or need an update, email info@yourgift.au with your order number.

Can I collect my order?

Collection is available only when offered for your order. Please wait for confirmation that the order is ready and check the confirmed pickup location before travelling.

Can I return an item?

Eligible change-of-mind returns and exchanges may be requested within 30 days of receipt, subject to our policy conditions. These conditions and time limits do not restrict your statutory rights for faulty, damaged, incorrect or misdescribed goods. Our Return & Exchange Policy explains change-of-mind returns, faulty or incorrect goods, refund processing and return postage. Please contact us before posting a return.

Can I change or cancel an order?

To cancel because you have changed your mind, email info@yourgift.au within 4 hours of completing payment and include your order number. The time you send the request determines whether it falls within this window, not the time we reply. For other changes, contact us promptly; we will confirm what is possible. Requests sent after 4 hours remain subject to our returns policy and your statutory rights.

How can I contact you?

Email info@yourgift.au. Our customer service team is available daily, 10am–10pm Sydney, Australia time (AEST/AEDT). We reply to emails within 6 hours. Phone: +61 433 406 372.