FAQs

📦 When will my order be shipped?

Most orders are processed and dispatched within 1–2 business days after purchase.

Please note that some items may need to be transferred from our overseas warehouse when local Australian stock is unavailable. In this case, processing and delivery may take a little longer than usual. We will do our best to arrange your order as quickly as possible.

🔍 How can I track my package?

Once your order has been dispatched, we will send you a tracking number by email.

You can track your parcel using your tracking number on our order tracking page:
https://yourgift.au/apps/aftership

You can also use the tracking number on the carrier’s website to check the delivery status of your parcel.

❓ Why can’t I track my order yet?

Tracking information may take 2–5 days to update, especially if the parcel is still being processed or transferred from an overseas warehouse.

If you cannot see any tracking details yet, please check again in 1–2 days. You are also welcome to contact us if you need help checking your order status.

💳 What payment methods do you accept?

We accept PayPal, major credit cards including Visa, MasterCard and American Express, as well as debit cards and other available payment methods shown at checkout.

🔄 What is your return policy?

If there is an issue with your order, such as a product defect, wrong item, missing item or damage during delivery, please contact us within 14 days of receiving your order.

We will review your request and, if approved, arrange a suitable solution such as a replacement, exchange or refund according to our Refund Policy.

💬 How can I contact Yourgift?

You can contact us through the Live Chat box on our website or by email.

Whether you contact us by Live Chat or email, we will do our best to respond within 12 hours.

Email: info@yourgift.au

📞 Contact Number: 0433 198 586
Address: 810 Pennant Hills Rd, Carlingford NSW 2118, Australia