FAQs

Store and Brand Information

Is Yourgift an official or authorised Jellycat store?

No. Yourgift is an independent retailer and reseller. We are not affiliated with, endorsed by, sponsored by, or officially connected with Jellycat, and we are not an authorised Jellycat retailer, distributor, agent, or representative. Brand names and trademarks are used only to identify products offered for independent resale and remain the property of their respective owners.

Orders and Delivery

When will my order be shipped?

Most orders are processed and dispatched within 1–2 business days after purchase.

Some items may need to be transferred from our overseas warehouse when local Australian stock is unavailable. In this case, processing and delivery may take a little longer than usual. Please contact us before ordering if you need an item urgently.

How can I track my package?

Once your order has been dispatched, we will send you a tracking number by email. Track your parcel on our order tracking page or on the carrier’s website.

Why can’t I track my order yet?

Tracking information may take 2–5 days to update, especially while a parcel is being processed or transferred from an overseas warehouse. Please check again in 1–2 days or contact us for help.

Payment and Returns

What payment methods do you accept?

We accept PayPal, Visa, Mastercard, American Express, debit cards, and other payment methods shown at checkout.

What is your return policy?

If there is a product defect, wrong item, missing item, or delivery damage, please contact us within 14 days of receiving your order. We will review the request and arrange an appropriate remedy in accordance with our Refund Policy and applicable Australian Consumer Law.