Terms of service

Terms of Service

Last updated: 10 November 2026

About these terms

These terms apply to purchases from YourGift at https://yourgift.au, an Australian online store selling Jellycat plush toys and gifts, operated by FUNTOY PTY LTD (ABN 12 691 041 184). Contact us at info@yourgift.au for help with products, orders or these terms.

Products and brand information

We sell genuine products. Brand names identify the products offered and do not imply that YourGift is the brand owner or an officially authorised retailer. Please read each product description, size, variant and any age or safety guidance before ordering. Product availability and dispatch location vary by item.

Prices and orders

Prices are shown in Australian dollars (AUD). Prices for orders delivered within Australia include GST. Standard shipping is free for all orders delivered within Australia, with no minimum spend. International standard shipping is AUD $20 per order to the destinations available at checkout, and we cover taxes and import duties for those destinations. Any optional express charge (Australia only) is shown before payment. Please provide accurate contact and delivery details. If a pricing error or stock issue affects your order, we will contact you and explain the available options, including a refund if we cannot fulfil it.

Delivery

Products may be dispatched from Sydney or our other Australian stock locations, or sourced or fulfilled overseas. Availability to order does not necessarily mean an item is in Australian stock.

Items in stock in Sydney: Dispatched within 24 hours of payment confirmation on business days. Orders paid on a weekend or public holiday are dispatched within 24 hours from the start of the next business day.
Items shipped from overseas to Australian addresses: Estimated total 5–12 business days after payment confirmation. Any additional sourcing or replenishment time is confirmed separately.
International orders: Estimated total 7–12 business days after payment confirmation.

Business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates. Product-specific estimates apply to the item stated on that product page. Express delivery is only available within Australia for eligible items in stock in Australia; it does not shorten overseas sourcing, replenishment or customs clearance. See our Shipping Policy for full details.

Returns, exchanges and cancellations

To cancel because you have changed your mind, email info@yourgift.au within 4 hours of completing payment and include your order number. The time you send the request determines whether it falls within this window, not the time we reply. Requests sent after 4 hours are not covered by this cancellation window; our returns policy and your statutory rights still apply.

Eligible change-of-mind returns and exchanges may be requested within 30 days of receipt, subject to the condition requirements and postage responsibilities in our Return & Exchange Policy. Personalised or customised items are excluded from change-of-mind returns. This exclusion does not remove the 4-hour cancellation window or your statutory rights. Please check personalised details carefully when ordering and contact us promptly to request any changes; we will confirm whether the requested changes can be made.

After receiving a return and confirming it qualifies, we process the refund within 48 hours. Approved cancellations that do not require a return are refunded within 48 hours of approval. Funds are expected to arrive within a further 3–5 business days, depending on the bank or payment provider.

Your consumer rights

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including under the Australian Consumer Law. The 4-hour cancellation window, 30-day change-of-mind period, unused condition and original packaging requirements do not limit your statutory rights for faulty, damaged, incorrect or misdescribed goods, including personalised or customised goods.

For a major failure, you may choose a refund or replacement. Other failures will be addressed as required by law. Where a product problem is confirmed, we reimburse reasonable return postage as required by law. Please keep your postage receipt.

Privacy and website use

Our Privacy Policy explains how personal information is collected, used and disclosed. Do not misuse the website, interfere with its operation or infringe the rights of others.

Applicable law and changes

These terms are governed by the laws of New South Wales, Australia, subject to any mandatory consumer protections that apply where you live. Updates apply prospectively and do not remove rights attached to existing purchases.

Customer service

Our customer service team is available daily, 10am–10pm Sydney, Australia time (AEST/AEDT). We reply to emails within 6 hours. Phone: +61 433 406 372. Email info@yourgift.au and include your order number where relevant.