Refund policy

Return & Exchange Policy

Last updated: 3 November 2026

Returns & refunds

To request a return, email info@yourgift.au with your order number and the reason for the return. If there is a problem with the item, photos of the item and its label can help us assess it. We will provide return instructions and the correct return address. Returns are handled by post; please contact us before sending your parcel. We will reply to after-sales service emails within 6 hours.

Change-of-mind returns

Contact us within 30 days of receiving your order to request a change-of-mind return or exchange. Items must be unused, with their original tags attached and in a condition suitable for resale. Personalised or customised items are not eligible for change-of-mind returns. These conditions do not apply to your statutory rights for faulty, incorrect or misdescribed goods.

For an eligible change-of-mind return, we refund the amount paid for the returned item after receiving and checking it. You pay the return postage, including for international returns. Standard delivery within Australia is free on all orders. Any international delivery charge or optional express upgrade originally paid is not refunded for a change-of-mind return. We do not charge a restocking fee. Any discretionary reimbursement of postage must be approved by us in writing and is not automatic.

Faulty, damaged, incorrect or misdescribed items

Please contact us if your order arrives damaged, contains the wrong item, or does not match its description. We will assess the issue and arrange the remedy required by the Australian Consumer Law. A major failure entitles you to choose a refund or replacement; other failures will be addressed as required by law.

Your statutory rights for faulty, damaged, incorrect or misdescribed goods are not subject to the 4-hour cancellation window or the 30-day change-of-mind return period. These rights do not require the item to be unopened, unused or in its original packaging. Where a product problem is confirmed, we reimburse reasonable return postage costs as required by law. Please keep your postage receipt. This is separate from discretionary postage assistance for change-of-mind returns.

Refund processing

We will email you after receiving and assessing your return. Approved refunds are sent to the original payment method unless otherwise agreed. After receiving your return and confirming that it qualifies for a refund, we will process the refund within 48 hours. For an approved cancellation where no return is needed, we will process the refund within 48 hours of approval. Funds are expected to reach your account within a further 3–5 business days after processing, depending on your bank or payment provider. Contact info@yourgift.au if you need an update.

Exchanges and cancellations

Exchanges depend on replacement stock. We will confirm any price difference or delivery cost before you agree to an exchange. To cancel an order because you have changed your mind, email info@yourgift.au within 4 hours of completing payment and include your order number. The time your cancellation request is sent determines whether it falls within this window, not the time we reply. Requests received after 4 hours are not covered by this cancellation window; our returns policy and your statutory rights remain applicable. Nothing in this policy restricts rights or remedies that cannot lawfully be excluded.