Shipping policy

Last updated: 10 November 2026

Shipping costs

• Australia: Free standard shipping on all orders, with no minimum spend.
• Express (Australia only): AUD $15 per order, available for eligible items in stock in Australia, including items we can transfer from our other Australian stock locations. The option and charge are shown at checkout before payment.
• International: A flat rate of AUD $20 per order to the countries and regions available at checkout.

We cover taxes and import duties for all international destinations available at checkout. If a carrier requests an import tax or duty payment, please contact us before paying.

Where your order ships from

Some products are held in Sydney or at our other Australian stock locations. Other styles are sourced or dispatched from our overseas suppliers or warehouses, including China (including Hong Kong), the United Kingdom, Europe and North America. Overseas items may be sent directly to you or transferred through Sydney. An item being available to order does not necessarily mean it is in Australian stock. Please check the product page or contact us before ordering to confirm the dispatch location.

Processing and delivery times

Business days are Monday to Friday, excluding public holidays. The following are estimates, not guaranteed arrival dates.

• Items in stock in Sydney: Dispatched within 24 hours of payment confirmation on business days. Orders paid on a weekend or public holiday are dispatched within 24 hours from the start of the next business day.
• Items shipped from overseas to Australian addresses: Estimated total delivery is 5–12 business days after payment confirmation, including usual order processing.
• International orders: Estimated total delivery is 7–12 business days after payment confirmation, including usual order processing.

Additional sourcing or replenishment time, where required, is confirmed with you before dispatch. A specific delivery estimate shown on a product page applies to that item. Customs clearance, public holidays, peak periods, remote locations and carrier disruptions can affect delivery. If you need an item by a particular date, contact us before ordering.

Carriers and tracking

Orders dispatched within Australia are sent via Australia Post. Overseas shipments use international logistics partners, with final delivery in Australia generally handled by Australia Post. International orders are delivered by the relevant carrier for the destination. Tracking details are sent when available after dispatch, and initial scans may take time to appear.

Express delivery

Express delivery is available only within Australia, for eligible items in stock in Australia (including items transferred from our other Australian stock locations). It is not offered for items shipped from overseas, and the option is shown at checkout only when your order is eligible. Express delivery does not speed up overseas purchasing, replenishment, international flights or customs clearance.

Local collection

Collection may be arranged for eligible Sydney stock by prior agreement. Please contact us to confirm availability, location and collection time before ordering or travelling.

Delivery help

For delayed, missing or damaged parcels, email info@yourgift.au with your order number so we can investigate and arrange an appropriate resolution. Nothing in this policy limits your rights under the Australian Consumer Law.

Customer support is available daily, 10am–10pm Sydney, Australia time (AEST/AEDT). We reply to emails within 6 hours. Phone: +61 433 406 372.

YourGift is operated by FUNTOY PTY LTD, ABN 12 691 041 184. Business address: Shop 230/801-809 Pennant Hills Rd, Carlingford NSW 2118, Australia.