Track your parcel online: use our order tracking tool and enter your order number and email, or your tracking number.

Once your order has been dispatched, we email you a shipping confirmation with your tracking number and a link to your order status page. Please allow time for the first tracking scan to appear.

Orders delivered within Australia

You can also track your parcel on the Australia Post tracking page using the tracking number in your shipping email. Items shipped from overseas are generally handed to Australia Post for final delivery after they arrive in Australia, so Australia Post tracking may only start updating once the parcel lands.

Check your order status

Open the link in your order confirmation or shipping email, or log in to your account to view your orders.

Dispatch and delivery times

• Items in stock in Sydney: dispatched within 24 hours of payment on business days.
• Items shipped from overseas to Australian addresses: estimated 5–12 business days.
• International orders: estimated 7–12 business days.

Delivery estimates are not guaranteed arrival dates. See our Shipping Policy for details.

Need help?

If your tracking has not updated for several days, or you have not received a tracking email, email info@yourgift.au with your order number. Customer service is available daily, 10am–10pm Sydney, Australia time (AEST/AEDT), and we reply to emails within 6 hours.